IVRS CUSTOMER CARE

Amidst the meteoric increase in telephone service users, the issues and queries among customer in context with telephone services have also taken its high. Of over 3000 million calls for queries per month, 75% calls of 200 million calls everyday get terminated over IVRS only. Other 25% reaches operator, which gets easier to handle for the company and for customers also.

The telephone services now just are not confined to calling options only, they provide Internet services also on the same telephone lines. The customer care simply fills up the gap for all the doubts that customer may possess or face while using any of the service provided by the telephone company through the installed IVRS pre-recorded message. The greatest advantage of IVRS application is its time feature. Its available all 24 hours of the whole year. With IVRS neither the callers have to wait for the offices to open at conventional 9-5 hours nor they have to wait in holidays. Moreover they don’t have hold or redial for the irritating phone engage tone as if the call is busy it gets diverted to another route.

So the IVRS (Interactive Voice response System) is the solution for all the customers needs.