REQUEST AND CUSTOMER CARE ON IVRS

Banks are increasingly moving up the value chain by setting up new delivery channels. Banks in order to thrive in the competitive market tries to be frontrunner to hold the technologies and means that will serve their customer better. Now for customer ease they are largely implementing IVRS as a customer care. A caller can call any time and can get assistance from IVRS as good as conventional telephone operator can provide. Now banks are using IVRS as a delivery channel by making it as a request cell. Customer has just to call on toll free number and can place his request. Bank can offer following request option-

• Mini Statement    
• Cheque Book Request    
• Cheque Status and Stop Cheque    
• Utility Bill Payment    
• Internet Banking User Id
• Mobile Banking Registration    
• Subscribe or Unsubscribe any service