It’s a very important set up in any healthcare organization as it is the factor that eliminates the long queues. Patients can call in Hospitals and can make an appointment for check up with auto-generated information on IVRS. Patients can also register here for being admitted to hospitals. IVRS acts like a formal customer care and can do all the task a customer care do for patients. Patients can also file their complain here by recording them. They can also know the departments and doctors in the required division. They can also know the phone numbers or addresses of the doctors. Thus IVRS can provide following information to patients.
- Fix or Cancel Appointments
- Lists Departments in the hospitals
- Lists facilities provided by hospital
- Doctors in the Divisions.
- Phone Numbers and Addresses
- Records Complains of Customers