Customer need not go to the franchise office to know the details on his number and bill plans. Customer just has to call his service customer care number, which usually has IVRS application installed. Customer after provide his details for authenticity on interactive voice response system can access all information through IVR/IVRS pre recorded messages and punching corresponding numbers as directed by IVRS application. Here, a postpaid user can have details of his
- Billed Amount
- Outstanding unbilled amount.
He can also get details on his previous 3-5 bills and also payment details. Besides the details on his billing plan (call rates, Roaming charges, sms etc), caller can also get informed about all existing and new plans through IVRS pre recorded message.
Similarly, a prepaid user can access his outstanding amount by dialing on IVRS number provided by company.
Generating information from IVRS helps both customers and service providers in saving time as well as resources.