The health care industry is one of the world’s largest and fastest-growing industries Healthcare industry is a sector that aims towards the welfare of nation health. In the quest of good health and betterment of society, the industry deploys all the skills and techniques, which helps in achieving the aim. According to the World Health Organization, health care embraces all the goods and services designed to promote health, including “preventive, curative and palliative interventions, whether directed to individuals or to populations”.
Besides educated medical professional healthcare Industry is putting lots of effort and Research to exploit technology that can be used for the advancement of the healthcare sector.
Interactive Voice Response System (IVRS) is one of the newer concepts that can be explored in healthcare industry also. SO far IVR System/IVRS was considered to belong to other industry domains such as call center technology. But of lately it is also implemented in healthcare sector.
IVRS can be used in healthcare sector vis-à-vis hospitals, physicians, nursing homes, diagnostic laboratories, pharmacies, medical device manufacturers and other components for efficient workflow. Broadly healthcare sector implement IVRS application for following workflow-