Better policies and slashed tariff rates have witnessed the massive growth in telephone subscriber. With over 200 million connections ‘ Indian Telecom Industry’ is the fifth largest and fastest growing in the world. The phone subscriber has doubled up within a year in 2007.
With more traffic of subscribers, the responsibility of telecom service providers has also taken its form. The better service in the growing competitions helps service provider to pull more and more customers. Thus to achieve the goal of more customers, besides implementing the appealing call plans companies always strive to satisfy and attract their customers with effective Customer Care Cell set – ups.
Companies often provide toll free number to their customer for any assistance. But with increasing traffic on incoming calls on customer care numbers of about 3000 millions calls per months, it has become very difficult to handle them manually.
Consequently, these days one finds automated response from customer care numbers, which is more efficient and suitable. This automated response is implemented through Interactive Voice Response System (IVRS). Telephone Service Industry deploys IVRS/ IVR application to help their customer in following aspects-